Mariam Hakobyan

A senior customer support leader with 15+ years of experience in hiring, assessing, building and leading high-performing customer-facing teams and support operations. - 15+ years of experience across HR, banking, customer service and technical support - 8+ years leading Tech Support at CoinStats, working in the fast-paced and constantly evolving crypto and fintech industry - Extensive experience recruiting, interviewing and assessing customer support professionals at all levels - from entry-level specialists to senior agents, team leads and managers - Experience designing and evaluating candidate assessments - Hands-on experience building, developing and managing support teams and operations from scratch - Experience creating support processes, structures and workflows for fast-growing technology companies - Strong background in AI, automation and scaling support operations - Experience operating in a highly dynamic, rapidly changing industry, where products, technologies, customer needs and market conditions can evolve quickly - Deep understanding of what separates an average support professional from an exceptional one As a Zealoq verifier, my goal is not to simply give a pass-or-fail judgment, I'll help you understand where you truly stand, what you're doing well, where your gaps are, and what you can do to reach the next level. My assessments focus on practical, real-world skills - the same qualities I look for when hiring, developing and leading people in a high-performing support organizations. I bring the perspective of someone who has not only assessed and hired support professionals, but has also built teams and support operations from the ground up and led them through the challenges of a fast-changing technology and crypto environment.